Refund & Cancellation Policy

Effective Date: 16th March, 2025

At Neon Revival Studio, I strive to provide high-quality virtual interior design services and digital products to help you create a home that reflects your style and needs. This Refund & Cancellation Policy outlines your rights and responsibilities when purchasing services or digital products from neonrevival.studio.

By making a purchase, you acknowledge and agree to the terms set out below.

1. Digital Products – No Refunds Policy

Neon Revival Studio offers instant-access digital products, including DIY design guides, templates, and mood board kits.

Change of Mind & Refunds
  • Under Australian Consumer Law (ACL), refunds are not available for digital products due to change of mind or personal preference.
  • All sales of downloadable content are final once the purchase is completed.
Refunds for Technical Issues

A refund may be considered only if:
  • The file is corrupt or inaccessible, and I am unable to provide a working replacement.
  • There was a mistake in the purchase process, such as accidental duplicate orders.
To request support or report an issue, please contact me within 7 days of purchase at [EMAIL].

2. Design Services – Cancellation & Refund Policy

My virtual interior design services are tailored to each client, requiring time and preparation. As a result, refunds and cancellations are subject to the following conditions:

Deposits & Payments
  • Some services require full upfront payment, while others require a non-refundable deposit.
  • Once design work has commenced, no refunds will be issued.
Cancellation Policy
  • If a client cancels before work begins, they may receive a partial refund, minus an admin fee for time spent on preparation.
  • If a client cancels after work has started, the service fee is non-refundable.
Rescheduling Policy

I understand that schedules change, and I aim to be as flexible as possible:
  • Clients may reschedule a consultation with at least 24 hours’ notice (subject to availability).
  • Less than 24 hours’ notice may result in a rescheduling fee or the forfeiture of the booked session.
If you need to cancel or reschedule, please reach out as soon as possible at hello@neonrevival.studio.

3. Service Delivery & Client Responsibilities

To ensure a smooth and productive design process, clients are expected to:
  • Provide accurate information in questionnaires and consultations.
  • Respond to requests for feedback within agreed timelines.
  • Understand that all design recommendations are suggestions, and clients are responsible for their own decision-making and implementation.

Important Notes:

  • Refunds will not be issued due to subjective dissatisfaction (e.g., if a client decides they don’t like a recommended colour scheme).
  • Neon Revival Studio is not responsible for third-party product issues, shipping delays, or contractor workmanship related to the implementation of designs.

4. Dispute Resolution

If an issue arises regarding your purchase or service, I encourage you to reach out for resolution. I am committed to working with you to find a fair solution.

Steps for Resolving a Dispute:
  1. Contact me at [Insert Email] with details of your concern.
  2. I will review the issue and attempt to resolve it within a reasonable timeframe.
  3. If a resolution cannot be reached, disputes will be handled under Australian Consumer Law in the relevant jurisdiction.

5. Policy Updates

Neon Revival Studio reserves the right to update this Refund & Cancellation Policy at any time. Any significant changes will be noted on this page.

For any questions or assistance, please contact me at hello@neonrevival.studio.